Refund Policy

Last updated: [DATE]

Smoke sells digital downloads. Once a file has been downloaded it can't be handed back, so all sales are final, unless the product is broken or not as described.

When you can get a refund

Ask for a refund within 14 days of buying if:

• the file won't download or open, or is corrupted, and the seller can't fix it;
• the product is very different from its description, pictures or listed features;
• the file contains malware or something harmful;
• you were charged twice, or charged but didn't get the product.

When you can't

• You changed your mind, or you simply don't like it.
• Your device doesn't meet the requirements that were written in the listing.
• You already got what you paid for and used it.

How to ask

1. Open My account, find the product in My library and press Ask for a refund. The button shows for 14 days after you buy. (If it does not work, email [SUPPORT EMAIL] from the address on your account.)
2. Say in a few words what is wrong with it. You can also add details by email, and screenshots help.
3. We'll look into it, may ask the seller to help, and reply within [TIME, E.G. 5 BUSINESS DAYS].

Every request is read and decided by a person on the Smoke team. You get an email with the answer. If we decline, we tell you why. A product that has already been refunded or declined cannot be asked about again on the site.

What happens after a refund

• The money goes back to the card or method you paid with. Your bank can take a few days to show it.
• You lose access to that download, and the seller's earnings for the sale are reversed.
• We may refuse or limit refunds when we believe someone is abusing the policy.

Your legal rights

Some countries give buyers extra rights that nothing here takes away, for example when a digital product is faulty. [LAWYER TO CONFIRM CONSUMER-LAW WORDING FOR YOUR COUNTRY AND THE EU / UK]

See also our Terms of Service and Privacy Policy.