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Support

Quick answers to common questions.

How do I buy something?

Create an account or log in, confirm your email, open the product and press Buy. After that, the Download button appears on the product page.

How do I sell something?

Read the Seller guide for the full picture. Log in, confirm your email, then press + Sell something. Add a title, choose a category, set a price (or 0 for free), upload your file and publish.

Why isn't my product live yet?

Every new product is checked by the Smoke team before it appears in the marketplace. You can see its status on its page. We email you when it is approved, or when it needs changes (the email says what to fix). After fixing it, press Send for review again on its page.

What does Smoke charge?

Smoke keeps 17% of each sale, or 15% if the item is sold only on Smoke. Monthly plans lower both: Starter ($10) 14% / 16%, Pro ($23) 13% / 15%, Studio ($120) 12% / 14%, where the first number is for items sold only on Smoke. Enterprise terms are custom, so contact us. Card fees come out of the seller's share.

I forgot my password

Go to the Log in page and choose Forgot password?. We'll email you a link that works for one hour.

What is the refund policy?

All sales are final unless the product is broken or not as described. If it is, ask within 14 days. The full rules are in our Refund Policy.

Contact us

Send us a message and our team will answer by email. If you have an account, you can follow the conversation in My account.

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